AI-Powered Tools: Why student needs & tool usage change during the semester Amy LinSeptember 15, 2025AI Research, Diary Study, Strategic Research
Improving the UX Journey with Agents & Customers Amy LinSeptember 3, 2025journey mapping, service blueprint
Legal Design: Collaborating with Lawyers to Improve Access to Justice Laws Amy LinAugust 21, 2020website redesign, service design, paper prototyping, digital service transformation
Process Redesign: Leading Policymakers and Application Processors to Improve Digital Government Amy LinOctober 9, 2019Enterprise UX, eForms, Database Design, Legacy system modernization
